Marc Bombenon is the Chairman of SureCall Contact Centers Ltd., a 24/7, 365 days a year call center that answers phone calls and emails for clients quickly, efficiently, and professionally. While this is currently his primary role, Marc has been a man of many trades. Over the years, he has worked in industries as varied as Food and Beverage, Telecommunications, Aviation, and Strategic Planning, and has served on the boards for private companies and nonprofit organizations including the International Board of the World Presidents Organization, the Alberta Cancer Foundation, and the Calgary Stampeders lottery board.
Marc Bombenon has been involved in the Telecommunications industry since the inception of his professional career. In 1982, he moved from his home city of Montreal to Calgary, where he started Page-Direct, a paging company for delivering business communications. Under Marc’s enthusiastic leadership, Page-Direct developed into a full service communications company encompassing paging, two-way radio, call center services, and cellular communications. As the company continued to grow, the name was changed to PDL Mobility and Call Centres to reflect the expanding communications products offered. In 1996, in advance of the SMS and texting proliferation on cellular phones, Marc sold his paging operations to Shaw Communications, which at the time was acquiring such companies and consolidating the paging industry in Canada. After developing PDL into a leading TELUS Mobility business partner, with multiple locations and one of the largest business to business platforms, Marc also sold the cellular division of his company between 2008 and 2010. A few years later, in 2013, Marc sold the rest of PDL to an industry consolidator in the US, and has since served as a chairman and senior business advisor.
Now, in addition to his advisory and board roles, Marc Bombenon is focused on mentoring family and friends in their business endeavors.
Marc’s Notable Roles and Awards:
Throughout his career, Marc Bombenon and the companies he has founded and operated have been recognized for their excellence in customer service, integrity, and loyal support for City of Calgary charities. His awards include:
- Award of Excellence from the Canadian Call Management Association (CAM-X) for nineteen consecutive years. (1996-2014)
- 6 Different Awards at the 3rd Annual Contact Center World Awards in 2008 in Orlando, Florida
- Tom Ryan Award for Integrity, Ethics and Quality Above All.
- e-Business Award of Distinction, nominated by TELUS, received from the Alberta Chamber of Commerce
- Consumer’s Choice Award for 8 consecutive years as Best Cellular Retailer in Calgary
- Consumer’s Choice Award for 7 consecutive years as Best Call Center in Calgary
- Better Business Bureau Business Ethics Award
- One of Canada’s Top 50 Best Places to Work
Of the awards he has received, Marc is most proud of the Tom Ryan Award recognizing him for “Integrity, Ethics and Quality Above All,” the Young Presidents Organization’s Gord and Kathy Lang Award recognizing individual commitment and leadership, and the Better Business Bureau Award for Business Ethics in Calgary.
Marc Bombenon is an active member of many charitable organizations in Calgary. In 2004, he became a trustee of the Alberta Cancer Foundation and has served as Chair of the Audit committee and Vice-Chair of the board. He has also been very supportive of the activities of other organizations, including the Alberta Adolescent Recovery Center, Calgary Urban Project, Calgary Health Trust, United Way, Calgary Distress Centre and the Calgary Urban Project Society, Inn from the Cold, and Easter Seals. Marc is also a supporter and fan of the National Music Centre (NMC), and supports his wife Desiree in her role on the Capital Campaign Committee.